Privacy Policy

Last update…. on 01/25/2023

 

This Site is published by ISMAST ENERGY SARL

Limited liability company with share capital of 5,000,000 CFA francs

RRCM no.: RB-COT/16 B 17512

IFU: 3201643112618

Address: LOT 52D, VILLA 624 TOKPLEGBE, COTONOU LITTORAL

Telephone number : +229 64 53 65 65 / +229 66 15 59 76

E-mail address: contact@ismastenergy.bj

 

Maisha Creative Agency is the technical service provider.

Address: C/1989 Zogbohouè
E-mail address: Telephone: 00229 96 72 12 68

Email: contacts@maisha.agency

Hosting is provided by Planet Hoster

 

Privacy protection is at the heart of ISMAST ENERGY’s concerns. The processing of your Data is subject to compliance with the provisions of the law ” LAW N ° 2017 -20 OF APRIL 20, 2018 ON THE DIGITAL CODE IN THE REPUBLIC OF BENIN” and European regulation n ° 2016/679 of April 27, 2016 on the protection Personal Data, known as “GDPR”, or any other legislative or regulatory act modifying them. You can obtain further information on protection from the Personal Data Protection Authority (www.apdp.bj).

This Privacy Policy concerns natural persons and aims to explain clearly and simply to you – as an Internet user visiting our Site – how we collect, use and store your Personal Data. To this end, this document provides persons for whom ISMAST ENERGY is responsible for processing, information relating to:

The methods of collecting and processing your Personal Data,

How ISMAST ENERGY uses your Personal Data

To the measures taken by ISMAST ENERGY to ensure the protection of your Personal Data collected in the context of the use of the Site

To your obligations and those of ISMAST ENERGY under the DIGITAL CODE IN THE REPUBLIC OF BENIN.

 

DEFINITIONS

For the purposes of this Privacy Policy, the following terms mean:

“Data recipient”: the natural or legal person, public authority, service or any other body that receives communication of personal data, whether or not it is a third party.

“Personal data”: any information relating to an identified or identifiable natural person; is deemed to be an “identifiable natural person” a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to his physical, physiological, genetic, psychological, economic, cultural or social identity;

“DPO” (data protection officer ): data protection officer;

“Person concerned”: an identified or identifiable natural person.

“Controller”: the natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of the processing;

“Processor”: the natural or legal person, public authority, service or other body which processes personal data on behalf of the controller.

 

Personal data

Our site does not request nominative registration from its visitors and does not proceed to any nominative registration for the simple consultation of its pages.

However, in certain cases (registration , order, location, quote and audit request, etc.), you may be asked to leave personal data (surnames, first names, telephone numbers, postal addresses, email address, etc.). The mandatory or optional nature of the data is indicated to you during collection by an asterisk.

If necessary, the collection form may be accompanied by a checkbox allowing you to accept or refuse that your data be used for commercial purposes on behalf of third parties, and/or transferred to third parties.

We do not collect any sensitive data, namely any data relating to your racial or ethnic origins, your political, philosophical or religious opinions or your trade union membership, or which relate to your health or your sex life.

In addition, when consulting our website, we are required to collect and process data relating to your browsing (including cookies, your IP address, the pages you have consulted and the searches you have carried out), and to your terminal (type of browser used, model and version of your operating system, resolution of your screen, presence of certain plug-ins, etc.). We will also carry out an approximate geolocation of your city of origin. This data will be used on the one hand to produce statistics on the use of our site in order to make it more relevant, to identify people interested in our services. and to provide you with product offerings on and off our site related to your interests and, possibly, your locality.

Data collected when using the Website

 

NATURE OF DATA COLLECTED PURPOSES OF PROCESSING
Statistics on the course of the Internet user Production of statistical data to analyze Site traffic with a view to improving it (search queries, pages visited, etc.)
Data relating to events related to your device given by the browser

( server errors, server activity, settings, type and language of your browser, date and time of the request and originating URL, session identifiers, browsing history, etc. )

 To help deal with system errors and to administer and improve our services.
Data to personalize the user’s navigation Collection of data to memorize the preferences of the Internet user (articles , products) and allow him to consult the history of his activities.
IP Address / Location Data (after solicitation and consent) Geolocation / Allow the Internet user to locate the retailer of ISAMST ENERGY products and/or services closest to his home.

 

 

For audience measurement data and all that we collect through the use of cookies on the Site, their lifespan is 13 months. We keep the data collected through these cookies for a maximum of 26 months.

Your IP address is made anonymous as soon as it is collected, so that Legrand does not have access to it.

We process the data mentioned above on the basis of our legitimate interest to improve our products and services or on the basis of your consent for location data and those collected through cookies subject to consent used on the Site (see the “Cookies and Similar Technologies” section below).

 

Cookies and similar technologies

Cookies are small text files stored in your browser when you visit our site subject to the choices you have made and which you can modify at any time by adjusting your settings (see the section below “Accepting or refusing Cookies”).

During your navigation, cookies are placed on your terminal (computer, mobile phone, tablet), to record information relating to navigation (pages consulted, date and time of consultation, etc.) and whose main objective is to improve your consultation and allow us to send you personalized services.

TYPES OF COOKIES WHO GENERATES THESE COOKIES?
Cookies necessary for the Website:

Cookies essential to the provision of the services offered on the Site. Since these Cookies are essential to allow access to the Site, they cannot be refused.
However, it is possible to block or delete them by modifying the browser settings (see dedicated section).

 ISMAST ENERGY

Youtube
Website analytics cookies : 

Cookies allowing the collection of information which is used to record the statistics of Internet users on the routes.

No statistical data is combined with personal data that ISMAST ENERGY may hold.

 Google

Hotjar
Advertising cookies:

Cookies used to improve the relevance of advertising messages. They fulfill different functions such as preventing the continuous reappearance of the same advertisement, ensuring that advertisements are correctly displayed for advertisers, or even selecting advertisements according to the centers of interest of the Internet user.

You can opt out of cookies:

-Facebook : https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

– LinkedIn: https://www.linkedin.com/psettings

 

 Google

DoubleClick

BingAds _
Social media cookies:

Cookies used to allow the sharing of content from the Site to social networks simply. These cookies can also be used for advertising purposes

 

 Facebook Connect

LinkedIn

pinterest

 

Third-party cookies intended to improve the interactivity of the Site

The Site offers services made available by third-party sites.

The following social network sharing buttons:

The videos broadcast on the Site:

These features use third-party cookies directly deposited by these services. During your first visit to the Site, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you accept them or if you continue browsing the Site by visiting a second page of the Site. You can accept or refuse cookies by following the instructions specified below “Accept or refuse cookies”.

 

Accept or refuse cookies

You can configure your browser so that cookies are saved in your device or rejected, either systematically or according to their issuer, or to be informed when a cookie is saved in your device, in order to allow you to accept or refuse it.

You can manage your personal preferences and personalize your choices in our cookie management tool

However, deleting all the cookies used may lead to the alteration or loss of certain settings or information and make browsing difficult. Thus, the Site will not be able to memorize the preferences of the Internet user, the user will not be able to find the history of his activities and the sharing of content to social networks will be impossible.

The configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies.

You can disable cookies by following the instructions as follows:

CONTACT OUR CUSTOMER RELATIONS CENTER

When you contact our Customer Service, through the contact forms available on the website or by calling, we collect the following data from you (*mandatory data):

 

NATURE OF DATA COLLECTED PURPOSES OF PROCESSING
Civility* Respond to requests and requests in a personalized way
Full name* Identity verification / Respond to requests and solicitations by name
Address* – Allow questions or requests for information to be processed by post

– Allow appointments

– Offer a local service to the user
Mail address* – Allow questions or requests for information to be processed electronically;

– Allow the sending of a satisfaction survey;

– Allow the sending of commercial prospecting communication electronically, on the basis of your consent.
Phone number* – Allow questions or requests for information to be handled by telephone;

– Allow the sending of commercial prospecting communication by SMS, on the basis of your consent.
Information relating to the device used in the context of remote assistance* – Enable the remote assistance service to be provided;

– Allow to resolve service interruptions;

– Establishment of statistics
IP address (remote assistance)* – Enable the remote assistance service to be provided;

– Allow to resolve service interruptions.
Network used for remote assistance (3G, 4G, 5G , etc.)* – Enable the remote assistance service to be provided;

– Allow to resolve service interruptions;

– Establishment of statistics.
Video recordings – Enable the remote assistance service to be provided;

– Allow technical analysis of the installation remotely.

 

Please also note that the content of attachments and messages that you send to us may contain personal data.

The data identified as mandatory are essential for the provision of the requested service. Failure to respond will compromise the proper execution of your request. For example, if you do not wish to give us your telephone number, we will not be able to provide you with our remote assistance service.

All of this data is collected on the basis of our legitimate interest in the continuous improvement of our customer relations and on the basis of your consent for the sending of commercial prospecting communications. We inform you that the data thus communicated will be cross-checked with that which we hold and may be used for the purpose of creating your customer file on our partner customer management tool such as Saleforce or others .

Following the request made to our Customer Relations Center, on the basis of our legitimate interest in the continuous improvement of customer relations, we will send you a short satisfaction survey by e-mail, to the e-mail address you you communicated to us.

In particular, you have the right to object to this processing, by following the procedure detailed in the “Exercise of user rights” section.

We keep the data that you communicate to us for the time necessary to process your request and for a maximum of 3 years from the completion of the services, depending on the reason for your request. All the data that you communicate to us to inform us of your dissatisfaction with one of our products is kept for a maximum period of 10 years.

The videos made through our video remote assistance service are kept for a period not exceeding 6 months, depending on the technical difficulties encountered during the analysis of your installation.

The results of the satisfaction surveys are kept for a maximum period of 1 year from the sending of the survey.

For further information on the recipients who can access your personal data, please see the “ACCESS TO DATA” section.

COMMUNICATION AND DIRECT MARKETING OPERATIONS

Direct Email Marketing

On the basis of your consent, your email address may be used for commercial prospecting purposes, to send you newsletters, invitations to events, information on our new products, and promotional campaigns related to our products, by email.
Please note that you can object to this processing at any time and unsubscribe from our communications by clicking on the link at the bottom of the page of our emails, or by following the procedure indicated in the section “Exercise of user rights Your e-mail address will be kept for a period not exceeding three (3) years from the last contact from you. For more information on the recipients of your personal data, please consult the section “ACCESS TO DATA “.

SMS direct marketing

Based on your consent, your telephone number may be used for the purpose of sending commercial prospecting communications (invitation to events, information on our new products, promotional campaigns related to our products).

Please note that you can object to this processing at any time and unsubscribe from our communications by sending “STOP” to the ISMAST ENERGY telephone number that sent you an SMS.

Your mobile phone number will be kept for a period not exceeding three (3) years from the last contact from you.

Surveys and competitions
Competition

From time to time, ISMAST ENERGY may organize contests on social networks. If you wish to participate, you will be asked to fill out a form and accept the rules of the game.

The processing of your personal data will be carried out in accordance with the game rules.

For more information on the processing of personal data when participating in a contest, please consult the “Personal Data” article of the game rules.

Investigations

Following a request made to our Customer Service, you are likely to receive a satisfaction survey by e-mail, sent on the basis of our legitimate interest in the continuous improvement of customer relations.

We inform you if the survey is entrusted to a third-party service provider, acting as a subcontractor. Your personal data in this case will be anonymized at the service provider, there is no access to it.

The results of the survey will be stored for a maximum period of one (1) year from the sending of the survey in our customer management tool.

For more information about the recipients of your data, please see the “ACCESS TO DATA” section.

White Book

You have the possibility of requesting the sending by email of the “White Paper” (report or guide intended to present concise information on a complex subject while presenting the principles of ISMAST ENERGY on the subject), from the Site. As such, we will ask you to provide us with your email address, so that we can send you the White Paper.

We inform you that your email address may be stored in our customer management tool, for the purposes of sending the requested document. We also inform you that this information may be cross-checked with that which we already hold concerning you.

In particular, you have the right to object to this processing, by following the procedure detailed in the section by sending an email to …………………

If you are not yet known in our customer management tool, your email address will be kept for a period not exceeding 6 months from its collection. Otherwise, your email address will be kept for the duration corresponding to the purpose for which it was initially collected.

For more information about the recipients of your data, please see the “ACCESS TO DATA” section.

EXERCISE OF USER RIGHTS

In accordance with the provisions of Chapter IV relating to the Personal Data of Users of LAW N ° 2017 -20 OF APRIL 20, 2018 ON THE DIGITAL CODE IN THE REPUBLIC OF BENIN, You can exercise these rights:

  • Right of access : you can request to obtain a copy of your personal data from us, as well as to receive any information concerning the processing of your personal data (such as the categories of personal data that are processed, the purposes of the processing, the categories of recipients to whom the personal data is communicated, the retention period of the personal data);
  • Right to rectification : you can ask us to correct, complete, update your personal data if they are inaccurate, incomplete, ambiguous and/or obsolete;
  • Right to erasure : you can ask us to delete your personal data under certain conditions (for example, in application of article 415 of the Digital Code , if your personal data are no longer necessary for the purposes for which they were collected or are processed; or if you have withdrawn your consent for the processing of your personal data, since consent was the legal basis for the collection and processing and there is no longer any other legal basis justifying this this) ;
  • Right to limitation of processing : you can ask us to limit the processing of your personal data under certain conditions (for example, in application of article 437 of the Digital Code , when your personal data is the subject of a processing you can ask the person responsible for this processing for limitations :);
  • Right not to be subject to particular processing : you can withdraw your consent, pursuant to Article 390 of the Digital Code , to be the subject of a decision based exclusively on automated processing, including profiling, produce legal effects concerning you or significantly affect you in a similar way;
  • Right of opposition : you can oppose the processing of your personal data for a reason related to your particular situation (in accordance with, and within the limits of, article 440 of the Numerical Code ). If personal data is processed for direct marketing purposes, you can oppose this processing at any time, including if it includes profiling activities (as long as these relate directly to this direct marketing) ;
  • Right to portability : you can request to receive your personal data – when processed on the legal basis of your consent or for the performance of a contract – in a structured, commonly used and machine-readable format, and ask that we transmit this data to another data controller (for example, another service provider);
  • Right to withdraw your consent : you can withdraw your consent at any time, without providing justification, for all processing activities described in the Privacy Policy for which the legal basis of the processing is your consent;
  • Right in the event of death : in accordance with article 441 of the Numerical Code , the beneficiaries of a “de cujus” proving their identity may, if the elements brought to their attention allow them to presume that the personal data concerning them making subject of processing have not been updated, require the person responsible for this processing to take the death into consideration and carry out the updates that must be the result.

 

To exercise any of these rights, you may send your request at any time, using the contact information provided in the “Contact Us” section of this Privacy Policy. Requests will be processed provided that you are able to prove your identity, and that your request is clearly identified. Requests will be processed as soon as possible, and in any case within a maximum period of one (1) month from receipt of your request. If necessary, this period may be extended by several months, depending on the complexity of the request and the number of requests. In this situation, we will inform you of the reasons for this extension. No payment is required for the exercise of your rights, except in the case of a clearly unfounded or excessive request. If necessary, we also reserve the right not to respond to your request.

In addition to the rights described above, you have the right to lodge a complaint, at any time, with the competent supervisory authority. For example, under the Digital Code , you can file such a complaint with the Personal Data Protection Authority (APDP) if you have reason to believe that the processing of your personal data violates LAW N ° 2017 -20 OF APRIL 20, 2018 BEARING DIGITAL CODE IN THE REPUBLIC OF BENIN.

 

TREATMENT MODALITIES

The processing of personal data is carried out using manual and computer tools. The sole purpose of this processing is to achieve the objectives indicated and this, with a view to ensuring the confidentiality and security of the data.

 

DATA SECURITY

ISMAST ENERGY has put in place adequate physical, electronic and administrative protection measures that comply with the regulations to protect your personal data. However, we would like to draw users’ attention to the possible risks in terms of data confidentiality linked to the operation of the Internet. In particular, it is up to users to set up or ensure the existence of means to secure their personal computer network, as well as to ensure the correct configuration of the connection box (box) connected to the Internet service provider, and other radio access (e.g.: WIFI, 4G, etc.).

UNDER EIGHTEEN

Minors under the age of 18 do not constitute the target audience of the Site. However, access to the Site is not reserved for adults because it does not present any content prohibited to minors under 18 years of age.

The Site does not intentionally collect or use personal information from minors under the age of 18.

MODIFICATION OF THE PRIVACY POLICY

We inform you that due to changes in the regulations relating to the protection of personal data, or changes made in the processing carried out by ISMAST ENERGY of your personal data, this privacy policy may be modified.

We will notify you of any material changes to this document on the home page of this Site for users of this Site.

CONTACT US

By email :

Via the online form ” Contact us »

 

By mail

Development Department ISMAST ENERGY